COVID-19 Notice

Important Information Regarding COVID-19

Effective September 7, 2021



A representative is available to communicate with you Monday - Friday 8:30 a.m. – 5:30 p.m.,
Saturday 9:00 a.m. – 5:00 p.m. and Sunday 12:00 p.m. – 5:00 p.m.
by using the phone or email address listed below.

  • Rent Drop Box: A rent drop box is located outside of the door to the Leasing Center. Please use this box to drop off any written communication not submitted online.
  • Rent Payments: We encourage all residents to pay rent by dropping it in the above mentioned rent drop box located outside the Leasing Center's front door. We also encourage residents to pay online via our website. Online rent payments can be made by visiting this address:
    Note: Rent payments can be made using your checking account for a small fee of $2.95. Credit cards are accepted for a fee of 3.5 %.

  • Package Delivery: We are no longer accepting packages at the Leasing Center. Please make arrangements to have your packages delivered directly to you at your residence.

  • Maintenance Requests: At this time we are only responding to emergency maintenance requests. Please continue to contact the Leasing Center via telephone, email, or the online portal with all maintenance requests, but please understand that only requests that are considered emergencies in nature will be responded to at this time. The emergency will be alleviated, and any additional work required thereafter will be addressed when we resume completing regular work requests. For all emergency maintenance requests, we ask that you please practice recommended social distancing guidelines and refrain from being in the same room as our maintenance technician(s) as they complete their work.
  • Check Your Email and Text Messages for Updates: Pay close attention to emails and text messages sent by management. E-mail and text message will be the primary way in which we will get messages out to you regarding the pandemic, along with any further operational changes occurring at our community due to the illness. Please share this information with your family/roommates/neighbors and encourage any resident who has recently changed e-mail addresses or believes the office may have their incorrect email address on file to contact the office via phone or email to ensure we have the correct email address on file for you.

Thank you for your cooperation during this time.

Contact Information

Phone: 904-779-2818 ~ E-Mail:

3037 John Hancock Court
Jacksonville, FL 32221
Tel: 904-675-1431
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